Ensuring Accurate Return Addresses in ESHOPMAN Custom Fulfillments

Streamlining Returns: A Community Fix for ESHOPMAN Delivery Addresses

For e-commerce platforms like ESHOPMAN, accurate address data is paramount, especially when managing returns and integrating with custom fulfillment providers or third-party logistics (3PL) services. A recent community discussion highlighted a critical issue where the delivery_address for return fulfillments was not being correctly populated, presenting a significant hurdle for developers building robust return workflows.

The problem surfaced when developers utilizing ESHOPMAN's createAndCompleteReturnOrderWorkflow to manage returns found that the delivery_address passed to their custom FulfillmentProvider was consistently null. This meant that essential address details, which should ideally inherit from the original order's shipping address, were missing. Without this data, custom fulfillment integrations struggled to process returns automatically, often requiring manual intervention or failing entirely.

The Technical Deep Dive: Why Was the Address Null?

Upon investigation by a community member, the root cause was traced to how ESHOPMAN's core return workflow fetches order details. While the system is designed to populate the return fulfillment's delivery_address using the order's shipping_address, the workflow's internal data retrieval mechanism was not explicitly including all necessary shipping address fields. Consequently, when the return fulfillment object was created, the delivery_address appeared as an empty structure:

"delivery_address": {
    "id": "fuladdr_01KJJ7FHHC0C373PJDYJEVB4YW",
    "company": null,
    "first_name": null,
    "last_name": null,
    "address_1": null,
    "address_2": null,
    "city": null,
    "country_code": null,
    "province": null,
    "postal_code": null,
    "phone": null,
    "metadata": null,
    "created_at": "2026-02-28T13:37:18.892Z",
    "updated_at": "2026-02-28T13:37:18.892Z",
    "deleted_at": null
  }

This lack of data directly impacted the ability of custom fulfillment solutions to retrieve and utilize the customer's shipping information for return logistics.

The ESHOPMAN Community Solution

A proactive community member identified that by simply ensuring the shipping_address was explicitly included in the array of fields fetched by the workflow, the issue was resolved. This small but crucial adjustment allowed the createReturnFulfillment function to correctly receive and populate the delivery_address with the expected data from the order's shipping details.

Actionable Advice for ESHOPMAN Developers

If you are building or maintaining custom fulfillment integrations for your ESHOPMAN store, particularly those handling returns, it's vital to be aware of this potential workflow behavior. Ensure that any custom logic relying on the delivery_address within return fulfillment objects is robust enough to handle potentially null values, or consider implementing a similar adjustment in your custom workflows to explicitly fetch the shipping_address fields.

This insight underscores the power of the ESHOPMAN developer community in identifying and collaboratively solving technical challenges, ensuring the platform remains robust and flexible for all its users, from storefront management in HubSpot to complex headless commerce deployments.

Example of ESHOPMAN Project Dependencies

For context, here's a typical package.json file structure for an ESHOPMAN project, showcasing the core dependencies that enable its headless commerce capabilities and HubSpot integration:

{
  "name": "eshopman",
  "version": "0.0.1",
  "description": "A starter for ESHOPMAN projects.",
  "keywords": [
    "ecommerce",
    "headless",
    "eshopman",
    "postgres",
    "sqlite",
    "typescript"
  ],
  "license": "MIT",
  "author": "ESHOPMAN (https://movemystore.com)",
  "scripts": {
    "build": "eshopman build",
    "seed": "eshopman exec ./src/scripts/seed.ts",
    "start": "eshopman db:migrate && eshopman start",
    "dev": "eshopman develop",
    "test:integration:http": "TEST_TYPE=integration:http NODE_OPTI jest --silent=false --runInBand --forceExit",
    "test:integration:modules": "TEST_TYPE=integration:modules NODE_OPTI jest --silent=false --runInBand --forceExit",
    "test:unit": "TEST_TYPE=unit NODE_OPTI jest --silent --runInBand --forceExit",
    "fmt": "oxfmt"
  },
  "dependencies": {
    "@eshopman/admin-sdk": "2.13.3",
    "@eshopman/cli": "2.13.3",
    "@eshopman/framework": "2.13.3",
    "@eshopman/eshopman": "2.13.3",
    "algoliasearch": "^5.49.1",
    "react-hook-form": "^7.71.2"
  },
  "devDependencies": {
    "@eshopman/test-utils": "2.13.3",
    "@swc/core": "^1.15.17",
    "@swc/jest": "^0.2.39",
    "@types/jest": "^29.5.14",
    "@types/node": "^20.19.35",
    "@types/react": "^18.3.28",
    "@types/react-dom": "^18.3.7",
    "jest": "^29.7.0",
    "oxfmt": "^0.33.0",
    "prop-types": "^15.8.1",
    "react": "^18.3.1",
    "react-dom": "^18.3.1",
    "ts-node": "^10.9.2",
    "typescript": "^5.9.3",
    "vite": "^5.4.21",
    "yalc": "^1.0.0-pre.53"
  },
  "engines": {
    "node": ">=20"
  },
  "packageManager": "yarn@4.12.0"
}